Lawsuit seeks justice for family who purchased sick puppy from Texas Petland

By on November 4, 2022 with 8 Comments

UPDATE 11/22/22: The lawsuit has been amended with another complainant who claims she was sold a sick puppy by Petland Webster. Additional claims may be added to the lawsuit in the coming weeks if more potential plaintiffs come forward.

When Stephanie Gonzalez and her 7-year-old son went to the Petland store in Webster, Texas, they were drawn to a Boston terrier puppy they later named Tyler. In a lawsuit filed today against the Petland store and its owner, Ms. Gonzalez alleges that she was explicitly told by a Petland salesperson that the puppy was “perfectly healthy,” had been seen by a veterinarian in the store and came from the “top 2%” of breeders. The lawsuit also recounts how she was told that all veterinary care that Tyler needed would be paid for under Petland’s warranty, and how this made Ms. Gonzalez feel comfortable in paying the purchase cost of $5,000 for Tyler.

Sadly, Tyler was not healthy, the lawsuit claims. Almost immediately after bringing Tyler home, he began to show symptoms of illness, including diarrhea and lethargy. Ms. Gonzalez brought Tyler to a veterinarian, who diagnosed him with giardia, a highly contagious parasitic disease. The lawsuit alleges that the veterinarian who treated Tyler told Ms. Gonzalez that she had diagnosed Tyler with giardia while he was still at the Petland store, despite the fact that the Petland salesperson had not mentioned anything about the condition. In fact, the salesperson had told her the dog was “perfectly healthy.” In the end, Ms. Gonzalez had to bring Tyler back to the vet repeatedly to be tested and treated for the disease, which stayed in his system for many months.

Thankfully, Tyler has recovered. But the sense of Petland’s deception lingered, as Ms. Gonzalez later learned that, far from coming from a “top” breeder, Tyler actually came from a large commercial puppy broker called Blue Ribbon Puppies that resells puppies from dozens of different puppy mills. This facility has been linked to disease outbreaks among people who handled sick puppies from Petland stores and Blue Ribbon.

As sad and infuriating as Ms. Gonzalez’ story is, it does not surprise us. We have repeatedly seen the heartbreak caused when consumers purchase sick puppies from Petland stores, after being assured that the puppies were healthy and bred by responsible breeders. Our undercover investigations of Petland and consumer complaints reveal the same scenario time and time again: Petland sales staff deceiving consumers into believing the dogs they sell are raised humanely, backed by purportedly prestigious breed club registrations, vet-checked and guaranteed healthy by multiple purported warranties, which turn out to be worthless.

In reality, Petland stores regularly sell sick puppies obtained from puppy mills, including dealers who have been cited for violations of animal welfare laws. And while many pet stores around the nation have transitioned over to a more humane business model by no longer sourcing and selling puppies from commercial breeders, Petland doubles down on its outdated model by lobbying against such laws.

Fortunately, a growing number of Americans are becoming aware of, and raising their voices against, such practices. Some localities with Petland outlets have moved to prohibit sales of puppy mill dogs in pet stores.

It is clear that Texas citizens care about this issue. With the passage of local ordinances in Dallas and Houston this year, every large city in Texas now prohibits the sale of puppies in pet stores. In October, New Braunfels passed its humane pet store ordinance, bringing the state total of local ordinances like this to 14. Last year, the Texas House of Representatives voted for a bill to stop the sale of puppies in pet stores statewide. That effort fell short in the Texas Senate, but we expect the issue to emerge again in the 2023 legislative session, and, for the sake of keeping dogs healthy and happy by fighting inhumane puppy mills, we’re committed to working for a win.

With this lawsuit, we hope Petland will be held accountable for the harm it has caused Ms. Gonzalez, and we hope that the chain will be deterred from harming other animals and families in the future.

If you or someone you know purchased a sick or otherwise unfit animal from a Petland store in Texas, you can contact the trial firm of Sico Hoelscher Harris LLP at 361-653-3300. You may also submit a complaint to us about any Petland store or other puppy seller by filling out our Puppy Buyer Complaint Form.

Ms. Gonzalez is represented by the Texas trial firm Sico Hoelscher Harris LLP, and attorneys in our Animal Protection Law department are assisting with the case.

Follow Kitty Block on Twitter@HSUSKittyBlock.

Companion Animals

Subscribe to the Blog

Enter your email address below to receive updates each time we publish new content.


Trackback URL | Comments RSS Feed

  1. Tom Soden says:

    All animals deserve respect and medical treatment to mail brain dead heir life

  2. Alan Alejandro Maldonado Ortiz says:

    Esto no es justo que vendan animalitos enfermos se supone que tiene que tener veterinarios no es justo que estas empresas se dedique a sacar dinero de animalitos enfermos

  3. M Leybra says:

    Adopt, there’s no reason to support an industry that uses animals by breeding & selling them. People who still patronize the ‘puppies for sale’ industry after all the year’s of negative publicity reg. puppy mills, have to learn the hard way

  4. Kari Taggard says:

    Would love to know how she found a law firm to take her case. We have a similar situation in California, purchased a puppy from a Utah breeder, and was promised it was healthy. Two days later puppy was hospitalized with Parvo. We know of at least 4 other puppies from this same breeder now who have become sick with Giardia or Parvo and 2 that have had to be euthanized.

  5. Amalia Sobalvarro says:

    I don’t understand why people keep buying dogs when there are millions of dogs out there in shelters and rescue organizations that need homes. Please rescue, adopt… SAVE A LIFE!

    • Gail Boyum says:

      We are/have beem in a super information age so why does ANYONE buy a living being from a store??!
      How can anyone not know about the horrors perpetuated on animals that go from puppy Mills to “pet” stores??

  6. Karin Erker says:

    Hilfe für die Armen kleinen Hündchen … stop die tierquäler und bestraft diese tierquäler …

Share a Comment

The HSUS encourages open discussion, and we invite you to share your opinion on our issues. By participating on this page, you are agreeing to our commenting policy.
Please enter your name and email address below before commenting. Your email address will not be published.